ReplyAide policy
Support Policy
Support covers file access for downloads and activation troubleshooting for hosted ReplyAide subscriptions. It does not include unlimited implementation, business operations, or unrelated third-party account work.
Help locating the purchased ZIP or included launch file.
ReplyAide can explain whether the hosted app is waiting on login, license activation, Google OAuth, Business Profile loc
Custom implementation inside the buyer's business systems.
Support response times may vary by workload, weekends, holidays, and payment-provider access. Urgent business operations
Plain-English summary
Support Policy
Support covers file access for downloads and activation troubleshooting for hosted ReplyAide subscriptions. It does not include unlimited implementation, business operations, or unrelated third-party account work.
Included support
- Help locating the purchased ZIP or included launch file.
- Clarification on how to open the local browser app.
- Explanation of included templates, CSV/JSON files, setup notes, and QA checklists.
- Correction of missing or materially wrong files when verified.
- Reasonable troubleshooting for file access issues.
- For Google Review Autopilot subscriptions, help confirming account login, license activation, Google OAuth connection, connected Google email, visible location-access status, and the next step when Google returns no accessible Business Profile location.
Google Review Autopilot activation support
- ReplyAide can explain whether the hosted app is waiting on login, license activation, Google OAuth, Business Profile location access, review sync, or safety-rule configuration.
- If Google returns zero Business Profile locations, support can tell the buyer to reconnect with an owner or manager Google account, add the connected email as an Owner/Manager in Google Business Profile, then recheck location access.
- ReplyAide support does not need or accept Google passwords, one-time passcodes, private keys, payment card numbers, tax IDs, or sensitive customer lists.
- Review sync and posting remain unavailable until Google returns an eligible Business Profile location for the connected account.
Not included in instant-download support
- Custom implementation inside the buyer's business systems.
- Logging into buyer accounts or configuring CRM, SMS, phone, email, calendar, payment, AI, review, ecommerce, marketplace, or API accounts.
- Writing bespoke workflows, custom code, custom integrations, or custom automations unless separately quoted.
- Unlimited consulting, done-for-you operations, legal review, compliance certification, or business-result guarantees.
Response expectations
Support response times may vary by workload, weekends, holidays, and payment-provider access. Urgent business operations should not depend on a ReplyAide support response unless a separate support agreement exists.
Support request format
Send the order email, product name, operating system, browser, issue summary, and screenshots if relevant to support@replyaide.com. For billing records or duplicate-charge questions, contact billing@replyaide.com. Do not send passwords, private keys, payment card numbers, tax IDs, bank details, or sensitive customer lists.
Contact
Questions about this policy can be sent to support@replyaide.com. Do not send passwords, private keys, bank details, tax IDs, full payment card numbers, or sensitive customer lists.