Refund & Delivery Policy

Plain-English summary

Refund & Delivery Policy

ReplyAide products are instant digital downloads. This policy explains what buyers receive, when refunds may be reviewed, and what is not a valid refund reason after successful delivery.

Digital delivery

ReplyAide products are delivered as downloadable ZIP files through the checkout provider after payment is completed. Each ZIP is intended to include a branded local browser app, setup notes, workflow files, templates, schemas, and related QA guidance described on the product page.

When a refund may be reviewed

• The buyer was charged twice for the same product.
• The buyer paid but did not receive access to the purchased file after reasonable delivery troubleshooting.
• The uploaded file is materially wrong, corrupt, or missing core deliverables described on the product page.
• A paid Google Review Autopilot subscription cannot be activated because ReplyAide cannot provide the hosted account access or license entitlement that was sold.
• An unauthorized transaction or payment dispute needs to be handled through the checkout provider.
• A non-waivable consumer protection right applies in the buyer's jurisdiction.

When a refund is usually not available

• The buyer changed their mind after receiving access to the digital files.
• The buyer expected an online software account, done-for-you implementation, guaranteed revenue, guaranteed reviews, guaranteed rankings, or guaranteed business results.
• The buyer did not read product boundaries shown before checkout.
• The buyer cannot configure optional third-party tools such as CRM, email, SMS, calendar, store, payment, API, or AI accounts, unless the purchased hosted subscription specifically included that activation path.
• For Google Review Autopilot, Google returns no eligible Business Profile location because the connected Google account is not an owner or manager of a verified profile and the buyer does not add the required access after support guidance.
• The buyer redistributed, modified, resold, or attempted to resell the product files.

Google Review Autopilot activation

Paid Google Review Autopilot subscriptions include account access, license entitlement checks, Google OAuth connection, visible setup status, and reasonable activation troubleshooting for the hosted review workflow. Live review sync still depends on the buyer connecting a Google account that owns or manages an eligible Google Business Profile location and on Google returning that location through its APIs. If Google returns no eligible location, ReplyAide will provide setup guidance; refund review depends on whether ReplyAide failed to provide the sold hosted access or whether the connected Google account lacks the required Business Profile permission.

How to request help

Before requesting a refund, contact refunds@replyaide.com with the order email, product name, issue description, screenshot if relevant, and the operating system/browser used. For delivery or file-access help that is not a refund request, contact support@replyaide.com. If the issue is file access or a missing deliverable, ReplyAide may first provide a replacement file, corrected download, or setup clarification.

Checkout provider rights

The checkout provider may have its own buyer terms, dispute process, chargeback process, and refund handling rights. This policy does not limit any non-waivable rights granted by law or by the checkout provider's buyer terms.

Contact

Questions about this policy can be sent to refunds@replyaide.com. Do not send passwords, private keys, bank details, tax IDs, full payment card numbers, or sensitive customer lists.