Refund & Delivery Policy

Plain-English summary

Refund & Delivery Policy

ReplyAide products are instant digital downloads. This policy explains what buyers receive, when refunds may be reviewed, and what is not a valid refund reason after successful delivery.

Digital delivery

ReplyAide products are delivered as downloadable ZIP files through the checkout provider after payment is completed. Each ZIP is intended to include a branded local browser app, setup notes, workflow files, templates, schemas, and related QA guidance described on the product page.

When a refund may be reviewed

• The buyer was charged twice for the same product.
• The buyer paid but did not receive access to the purchased file after reasonable delivery troubleshooting.
• The uploaded file is materially wrong, corrupt, or missing core deliverables described on the product page.
• An unauthorized transaction or payment dispute needs to be handled through the checkout provider.
• A non-waivable consumer protection right applies in the buyer's jurisdiction.

When a refund is usually not available

• The buyer changed their mind after receiving access to the digital files.
• The buyer expected a hosted SaaS account, done-for-you implementation, guaranteed revenue, guaranteed reviews, guaranteed rankings, or guaranteed business results.
• The buyer did not read product boundaries shown before checkout.
• The buyer cannot configure optional third-party tools such as CRM, email, SMS, calendar, store, payment, API, or AI accounts.
• The buyer redistributed, modified, resold, or attempted to resell the product files.

How to request help

Before requesting a refund, contact [email protected] with the order email, product name, issue description, screenshot if relevant, and the operating system/browser used. If the issue is file access or a missing deliverable, ReplyAide may first provide a replacement file, corrected download, or setup clarification.

Checkout provider rights

The checkout provider may have its own buyer terms, dispute process, chargeback process, and refund handling rights. This policy does not limit any non-waivable rights granted by law or by the checkout provider's buyer terms.

Contact

Questions about this policy can be sent to [email protected]. Do not send passwords, private keys, bank details, tax IDs, full payment card numbers, or sensitive customer lists.